To apply for the NDIS, you must be under 65, live in Australia and meet the citizenship or residency requirements. You must also meet the disability requirements, early intervention requirements or both. Eligibility considers how your impairment affects daily life, rather than a diagnosis alone. The NDIA makes the eligibility decision.

Start by contacting the NDIS on 1800 800 110 or speaking with an NDIS partner in your area. They can explain the application process, help you understand the requirements and identify the evidence needed. You will need to complete an application and provide supporting information for the NDIA to assess.

You generally need evidence from relevant treating health professionals explaining your disability, treatment history and how your impairment affects everyday activities. Reports should describe the tasks you need help with and the assistance required. A diagnosis alone may not explain your support needs fully. Your NDIS partner can help clarify what to gather.

Depending on your circumstances, options may include community organisations, mainstream health services and other government-funded programs. Your NDIS partner can help you explore local services even if you are not eligible. You can also ask We Care whether privately funded assistance is available for your needs and location.

Check the services included, rates, visit arrangements, payment terms and any additional charges. The agreement should explain cancellations, how to change or end services, and how to raise concerns. Ask for anything unclear to be explained in a format you understand before agreeing.

A cancellation fee may apply, depending on your agreement, the notice you give and the rules applying to the service. Ask about cancellation terms before support starts, including what happens if you are unwell. Contact your provider as soon as you know a visit needs to change.

Start dates depend on worker availability, your location and the support required. Some arrangements need additional planning to ensure the right assistance is in place. Tell us your preferred start date when enquiring. We will discuss availability and confirm a date once the necessary arrangements are agreed.

You can contact We Care on 0451 189 817 to discuss a concern or ask how to submit feedback in writing. You may involve someone you trust or an advocate. For concerns about the safety or quality of NDIS services, you can also contact the NDIS Quality and Safeguards Commission directly.